Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Fulfill reporting and data obligations tailored to the requirements of clients and teams.

• Take responsibility for ensuring customer satisfaction and the retention of assigned clients.

• Develop trustworthy relationships with client operational leadership.

• Maintain a thorough understanding of the business challenges that customers encounter.

• Implement cross-functional project management strategies to resolve escalated client issues, coordinating with internal and external teams as needed.

• Assist in research and data initiatives to address escalated client concerns, liaising with both internal and external teams as necessary.

• Identify product deficiencies by performing business impact assessments and managing client expectations effectively.

• Prioritize concerns and evaluate escalations that may pose a risk of client attrition in collaboration with Account Managers to ensure a robust mitigation strategy is established.

⛳️ Requirements

• A minimum of 3-5 years of direct experience in account management or relationship management within the healthcare sector; familiarity with commercial health insurance and pharmacy benefits is highly desirable.

• A positive growth mindset capable of addressing challenging situations calmly and strategically; willing to understand challenges and navigate toward solutions.

• A strong commitment to enhancing customer experience and satisfaction.

• A collaborative spirit with a passion for tackling complex problems alongside the broader team.

• Excellent communication and interpersonal skills at an executive level, with the ability to effectively manage conflict and encourage honest discussions.

• Proven experience in client relationship management, ensuring that expectations and deliverables are clearly documented and achieved, while keeping key stakeholders informed and ensuring client satisfaction.

• Capability to work autonomously as well as part of a diverse, cross-functional team.

• Self-motivated with a results-driven and disciplined approach to work.

• Proactive in taking initiative with minimal supervision.

• Transparency and honesty in a positive, professional, and courteous manner.

• Expertise in conflict resolution.

• Highly effective communicator with a consultative and tactful approach, able to view situations from the perspective of clients or members.

• Bachelor's degree or equivalent experience is required.

🏝️ Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance along with AD&D Insurance.

• Flexible Spending Benefits.

• 401(k) Retirement Savings Plan.

• Short-term and long-term disability coverage.

• Discretionary Paid Time Off.

• Paid Company Holidays.

• Wellness Benefits.

• Commuter Benefits.

• Paid Parental Leave benefits.

• Employee Assistance Program (EAP).

• Well-stocked kitchen in office locations.

• Opportunities for professional development and training.