Account Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee a dedicated portfolio of retained healthcare accounts

• Spearhead client onboarding and continuous discovery efforts

• Cultivate relationships with stakeholders and decision-makers

• Act as a strategic advisor on digital initiatives and website development

• Identify, develop, and secure upsell, expansion, and follow-on opportunities

• Conduct account reviews to reveal additional opportunities

• Serve as the escalation contact and safeguard client relationships

• Engage in occasional on-site client meetings and visits

• Advocate for client priorities and objectives internally

• Align delivery teams with client requirements and business goals

• Review deliverables and offer actionable feedback

• Assist with performance audits, analysis, quality assurance, and strategic outputs

• Generate thought leadership through content creation, webinars, and industry events

• Establish referral and industry partnerships

• Network with healthcare leaders and partners

• Scope and finalize opportunities generated through business development relationships

• Increase revenue within assigned accounts while ensuring client satisfaction and retention

⛳️ Requirements

• 5+ years of experience in account management, client strategy, consulting, or a similar client-facing role

• Experience working within a healthcare organization

• Background with a healthcare organization that operates multiple locations and/or brands

• Proven success in enhancing existing client relationships through upsells, expanded engagements, or increased recurring revenue

• Familiarity with website and digital strategy, including design, content, analytics, and front-end development

• Ability to confidently consult with clients while overseeing and reviewing the work of internal teams

• Excellent written and verbal communication skills

• Comfortable presenting to executives, leading client discussions, and speaking at webinars or conferences

• Highly organized, proactive, detail-oriented, and accountable for outcomes

• Ability to identify opportunities and take initiative independently

• Comfortable working in a dynamic environment and managing competing priorities

• Practical experience using AI tools and automation to enhance productivity, client outreach, research, website or performance analysis, and recurring deliverables

🏝️ Benefits

• Health insurance

• Disability and life insurance

• Open vacation policy

• 401(k) with 4% matching

• Hardware budget

• Professional coaching

• Remote work option