Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage daily relationships with a portfolio of existing customers, prioritizing retention as your main goal.

• Oversee the customer onboarding process for new accounts, collaborating with Operations to ensure a smooth start, clear expectations, and effective onboarding.

• Conduct regular check-ins and business reviews to keep customers engaged and demonstrate the value and outcomes they achieve with Skuuudle.

• Promote the adoption of our tools and services within each account, ensuring customers derive maximum benefit from their usage of Skuuudle on a daily basis.

• Identify potential risks early and take proactive measures: monitor low usage, disengaged stakeholders, support issues, or upcoming renewals.

• Expand accounts when appropriate for the customer, through additional products, data, teams, or markets.

• Transform satisfied customers into references, case studies, and referrals.

• Cultivate relationships that extend beyond your primary contact to ensure accounts are not reliant on a single individual.

• Collaborate with our Operations team to translate delivery and results into tangible value for the customer.

• Represent the customer’s voice within Skuuudle, conveying client needs, gaps, and feedback to our Operations and product teams.

• Manage renewals, everyday commercial terms, and uplift discussions, partnering with the Strategic Account Director on larger, strategic, or complex agreements.

• Maintain accurate records of account health, renewal dates, next steps, and the sales pipeline.

⛳️ Requirements

• Proven experience managing a portfolio of existing B2B customers, preferably in SaaS, data, analytics, or a related industry.

• A retention-focused mindset: you ensure customers are successful, engaged, and continue to renew their contracts.

• Proficient in managing renewals, uplift discussions, and everyday commercial agreements.

• Highly organized, with the ability to track multiple accounts, renewal dates, and subsequent steps simultaneously.

• Strong interpersonal skills for building relationships with both day-to-day contacts and senior stakeholders.

• A collaborative approach that fosters close teamwork with Operations, onboarding, product, and support teams.

• Experience in the retail sector, especially in retail pricing, competitive analysis, or related market data environments is advantageous.

🏝️ Benefits

• Competitive base salary along with performance-related OTE, based on experience.