Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and grow accounts within one of Skeelo's client portfolios, emphasizing a strong farmer profile that prioritizes relationship development, retention, and account growth.

• Ensure continuous communication with clients to foster a positive, enduring relationship while addressing requests or resolving more intricate issues.

• Spot upsell and cross-sell opportunities by advocating new products and services.

• Formulate retention strategies aimed at decreasing churn and enhancing customer loyalty.

• Evaluate portfolio data and compile performance reports to yield insights that refine account management approaches.

• Engage in proactive client visits and take part in strategic industry events.

⛳️ Requirements

• Prior experience in the Telecom sector, possessing essential industry knowledge.

• Substantial background as an Account Manager, with a pronounced focus on retention and client relationship management.

• Familiarity with VAS (Value-Added Services).

• Intermediate proficiency with CRM tools (including Salesforce, HubSpot, or similar platforms).

• Strong analytical abilities and the independence to manage more complex account management scenarios.

• Willingness to travel and meet with clients.

🏝️ Benefits

• Health plan (no cost and no co-pay for you and your dependents).

• Dental and life insurance.

• Flexible meal allowance on Caju (real freedom of use).

• Comprehensive wellbeing benefits: Totalpass (physical activity) + ZenKlub (mental health).

• Annual variable compensation (PPR) linked to targets and impact.

• Access to Skeelo Premium + book club with monthly ebook.

• Childcare allowance + extended parental leave.

• Combined São Paulo public holidays + paid year-end company shutdown.

• Birthday day off.