Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the complete revenue relationship with your accounts — managing renewals, identifying expansion opportunities, and creating long-term value.

• Serve as a trusted advisor for IT teams navigating the governance of Microsoft 365.

• Facilitate strategic discussions, linking solutions to tangible outcomes.

• Propel growth by pinpointing expansion opportunities (such as seat upgrades and cross-selling).

• Enhance adoption and retention by proactively guiding accounts from onboarding to expansion.

• Lead strategic discussions with key contacts through a thorough discovery process.

• Fortify multi-threaded relationships by collaborating with Technical Support, Product, and RevOps.

⛳️ Requirements

• Over 2 years of account management or sales experience in a target-driven setting;

• Excellent verbal and written communication skills in English (French is a plus);

• Demonstrated ability to provide consultative, value-driven customer experiences;

• Capable of managing a dynamic pipeline and adapting to changing priorities;

• Genuine interest in IT challenges and the Microsoft 365 ecosystem (governance, automation, adoption);

• Bonus: experience in SaaS, tech sales, or inbound-led sales; familiarity with HubSpot, Outreach, Gong, or similar CRM platforms;

• Proficient in using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work enhancer — not as an experiment, but as a routine.

🏝️ Benefits

• Long-Term Incentive Plan (LTIP) allowing participation in Workleap's long-term growth.

• RRSP, family health insurance, telemedicine, and an annual wellness budget.

• Flexible vacation policy.

• Remote work opportunity, with access to our Montreal office.

• Biannual in-person gatherings.

• Access to Claude for all employees.