Account Manager

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Take full responsibility for the entire client experience, ensuring client satisfaction.

• Engage with clients, vendors, sales, and operations regarding air, housing, and ground travel services.

• Provide precise and timely updates while presenting suitable travel service options.

• Ensure trip details are accurate from the itinerary stage to final delivery.

• Manage client relationships, oversee projects and deadlines, and assist in resolving conflicts.

• Cultivate trusted partnerships with key accounts.

• Review final options prior to client submission, ensuring accuracy, alignment with client priorities, and timely delivery.

• Address issues that may affect itinerary delivery timelines.

• Recommend suitable hotel properties based on brand-specific knowledge.

• Collaborate with management to meet market objectives, distribute tasks, and seek assistance when necessary.

• Provide exceptional service and exceed expectations for client satisfaction.

⛳️ Requirements

• 3–5 years of experience in a client-facing role.

• Strong enthusiasm for cultivating relationships and working within a collaborative team environment.

• Exceptional written and verbal communication skills.

• Proficient in problem-solving and conflict resolution.

• Capability to thrive under pressure while managing multiple priorities.

• A Bachelor's degree is mandatory.

• Comprehensive knowledge of air, housing, and ground travel services.

• Experience in travel, logistics, GDS Sabre, or the hospitality sector is advantageous.

• Familiarity with Salesforce or other major CRM systems is a plus.

• Candidates must reside in AZ, CA, CO, CT, FL, GA, KY, MD, MA, MI, MN, MS, MO, NH, NJ, NY, NC, OH, PA, SC, TN, TX, UT, or VA.

• Must be legally authorized to work in the United States.

• Sponsorships are not available.

• Willingness to work extended hours and weekends during peak seasons.

• Availability for on-call duties as required.

🏝️ Benefits

• Paid Time Off

• Health, Vision, Dental, and Life Insurance plans

• Retirement Plan (401k)

• Training & Development Opportunities