Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee client interactions with professionalism, clarity, and consistency.

• Conduct regular check-ins, performance evaluations, and updates on service delivery.

• Gain a deep understanding of client needs and translate them into actionable operational steps.

• Manage expectations regarding performance, hours, deliverables, and communication.

• Cultivate strong, trusting relationships with contractors.

• Provide guidance, clarity, and support regarding expectations, workflows, and KPIs.

• Address performance issues promptly with structured feedback.

• Ensure contractors feel supported, valued, and in alignment with client needs.

• Maintain organized workflows, standard operating procedures (SOPs), and documentation for each account.

• Facilitate a seamless onboarding process for new contractors, including access, documentation, and expectations.

• Accurately record all updates and actions in Zoho CRM.

• Collaborate with Recruitment, Sales, Operations, and Finance to ensure smooth delivery.

• Proactively identify and resolve any challenges impacting the client–contractor relationship.

• Address concerns with professionalism, clarity, and urgency.

• Facilitate constructive discussions when expectations require alignment.

• Ensure that all issues are managed in a manner that preserves relationships and maintains service quality.

• Monitor and report on contractor performance, client satisfaction, hours worked, attendance, and risks.

• Provide structured weekly or monthly updates to clients and internal leadership.

⛳️ Requirements

• 2–4+ years of experience in Account Management, Customer Success, Operations, or Client Services.

• Experience working with international clients (U.S. experience preferred).

• Strong administrative and organizational skills.

• Experience managing remote teams or contractors is a plus.

• Ability to create SOPs, workflows, and training materials.

• Familiarity with CRM systems (Zoho preferred).

• Excellent communication skills in English.

• Willingness to work U.S.-aligned hours as needed.

🏝️ Benefits

• Flexibility to work during U.S. hours.

• Opportunity for remote work from home.

***Fraud Disclaimer:*** ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communications will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.