Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for a designated portfolio of accounts.

• Assist clients during onboarding, implementation, launch, and ongoing success with Resi's products and services.

• Understand clients' marketing objectives and proactively steer accounts towards achieving those objectives.

• Anticipate client needs, identify potential risks early, and offer recommendations.

• Coordinate projects, uphold timelines, and rectify any projects that are falling behind.

• Establish and manage expectations regarding project scope, timelines, and client feedback.

• Address initial client inquiries and quick resolutions, escalating technical concerns to the Technical Account Manager.

• Collaborate with the Technical Account Manager on integrations and intricate builds.

• Work closely with support, product, engineering, design, and sales teams.

• Recognize opportunities for additional Resi services and communicate them to the account executive.

• Prepare and manage renewal and client-requested additional contract documentation.

• Convey client feedback and demand trends to the product team.

• Contribute to enhancing client experience practices.

⛳️ Requirements

• Experience in multifamily marketing is essential.

• Over 5 years of direct account management experience, preferably on the agency side, or in a comparable role.

• A service-oriented mindset combined with commercial awareness.

• Technical proficiency adequate to comprehend the platform, guide clients and internal teams, implement quick fixes, and determine when to engage the Technical Account Manager.

• Strong project management skills and the capability to oversee multiple accounts while maintaining attention to detail.

• Excellent verbal and written communication skills.

• Outstanding organizational abilities.

• Capability to prioritize and adjust tasks as necessary.

• High level of critical thinking and the ability to align Resi’s strategy with client objectives.

• Comfort with digital marketing fundamentals, including SEO, PPC, websites, and multifamily performance services.

• Strong listening abilities.

• Personable, confident, composed, and engaging demeanor.

🏝️ Benefits

• A remote-only, flexible work environment.

• Discretionary time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Parental leave.

• 401(k) matching.

• Education reimbursement.

• Wellness reimbursement.

• Work from home kickstart stipend.

• Performance bonus of up to 10%.