Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Cultivate and maintain strong, trust-based relationships with key stakeholders within your accounts.

• Serve as a strategic advisor, gaining insight into your customers’ business objectives, challenges, and success criteria.

• Conduct regular Strategic Business Reviews (Monthly and Quarterly) to assess performance, share insights, and promote continuous improvement.

• Keep abreast of industry trends, regulations, and competitive movements that may affect your customers.

• Act as the customer advocate internally — representing customer needs across Product, Claims, and Ops.

• Identify and pursue opportunities for growth, renewals, and upsells in collaboration with the Sales team.

• Implement customer success strategies tailored to your customer segment and business objectives.

• Take ownership of the account's overall success — proactively managing escalations, requests, and ongoing initiatives.

• Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure consistent delivery and communication.

• Identify operational or technology-related pain points, develop solutions, and advocate for necessary process or product enhancements.

• Facilitate seamless transitions from Onboarding to post-go-live engagement.

• Leverage data and performance metrics to enhance transparency, identify risks, and demonstrate value realization.

• Contribute to creating a frictionless, scalable, and advisory-driven customer experience throughout the CS lifecycle.

⛳️ Requirements

• Over 6 years of experience in Customer Success, Account Management, or Customer Services, ideally within tech-enabled services, TPA, Insurtech, or B2B service delivery.

• A strong enthusiasm for building robust customer partnerships and delivering measurable value.

• Experience conducting performance business reviews or executive business reviews with enterprise customers.

• Ability to thrive in cross-functional environments and influence without direct authority.

• Excellent organizational and project management capabilities — adept at managing multiple customers and priorities.

• A strong sense of accountability and ownership; ensures that tasks are completed without oversight.

• Approach problem-solving with curiosity and creativity.

• Excited to contribute to building — not just executing — a world-class Customer Success function.

• Familiarity with the P&C Insurance industry and claims value chain (a plus).

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching.

• Competitive paid time off policy — we prioritize our employees’ well-being and energy!

• Generous family leave policy after 8 months of continuous employment.

• Flexibility to work from anywhere to support your work-life balance.

• Provision of an Apple laptop, large second monitor, and other quality-of-life equipment as needed.

• We believe technology should simplify your life, not complicate it!

• Additionally, we value your feedback to improve and address the long-standing challenges faced by adjusters in the claims role.

• Strive to minimize and eliminate administrative burdens from the adjuster role.

• Promote a culture of empathy, transparency, and empowerment in a remote-first environment.