Account Manager

📋 Description

• Actively managing and nurturing relationships with current customers for ongoing commercial and industrial waste services.

• Conducting outbound calls and handling inbound calls to retain business.

• Enhancing the level of engagement within the existing customer base by promoting company products.

• Acquiring and maintaining a comprehensive understanding of the company’s services, business lines, and pricing models.

• Executing contractual re-signs with current customers to prolong customer relationships and boost profitability.

• Addressing all cancellation requests according to the defined escalation policy.

• Utilizing Salesforce daily to schedule and document all activities, including calls, meetings, and proposals.

• Responsible for capturing customer emails, reducing rate restrictions, and managing customer credits.

• Regularly meeting with the Sales Manager to assess weekly customer retention and relationship activities, progress towards goals, and the status of key customer relationships.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0 - 2 years of customer service experience. (Required)

• Experience in the waste or transportation industry.

🏝️ Benefits

• Comprehensive medical benefits coverage

• Dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO)