Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Execute regular outreach to referral partners via email and phone, enhancing relationships and ensuring Recover remains a top-of-mind trusted treatment partner.

• Oversee referral pipelines within our CRM, monitoring outreach activities, partner engagement, and referral flow to maintain efficiency and accountability.

• Deliver timely updates to referral partners to foster trust and transparency.

• Maintain reporting calendars and collaborate with clinical and intake teams to provide accurate, timely reports.

• Identify gaps in referral relationships or communication, and proactively work with the Head of Partnerships to enhance processes and outcomes.

⛳️ Requirements

• A minimum of 2 years of client-facing experience, preferably in Account Management, Customer Success, or Partnerships within a high-growth organization.

• Excellent organizational skills with the capability to manage multiple partner and client needs simultaneously.

• Detail-oriented and dependable, ensuring accuracy in partner updates, data reporting, and documentation.

• Tech-savvy and proficient with tools such as CRMs, patient databases/EHRs, and Google Sheets; able to troubleshoot and adapt swiftly to new systems.

• Professional communication skills – utilizing proper grammar, diction, and formatting while communicating effectively via phone, email, videoconferencing, and in-person.

• Mission-driven mindset – dedicated to health equity and enhancing outcomes for underserved populations.

• Self-motivated with a strong sense of ownership – takes the initiative to resolve issues and enhance workflows.

🏝️ Benefits

• Includes health, dental, vision, paid time off, and more.