Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and cultivate relationships with clients after implementation, ensuring their satisfaction and success.

• Serve as the primary account manager: arrange quarterly business reviews, follow up on pending requests, and maintain a comprehensive understanding of client requirements.

• Track client usage and performance to identify opportunities for added value, expansion, or optimization.

• Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences.

• Offer training and support to clients to help them fully utilize the benefits of our platform.

• Gather and manage product feature requests: attentively listen to customer needs, identify essential or missing features, document and communicate them internally, and keep customers informed on progress.

⛳️ Requirements

• 3–4 years of experience in account management, customer success, or a similar client-facing role.

• Experience in the transportation sector; familiarity with container transport is a significant advantage.

• Tech-savvy, comfortable working with SaaS products, and knowledgeable about APIs and integrations.

• Proficient in upselling and achieving commercial objectives.

• Excellent interpersonal and communication skills, with the ability to develop and sustain long-term relationships.

• Strong problem-solving abilities and a proactive, customer-focused mindset.

• Capable of working both independently and collaboratively, efficiently managing multiple priorities.

• Willingness to visit clients on a regular basis.

• Ideally, you are located in the North of England.

🏝️ Benefits

• A competitive salary package along with benefits.

• Opportunities for growth within a rapidly expanding tech company.

• Flexible working hours and the option to operate from your home office.

• Become a member of a motivated and inclusive team that is transforming the logistics industry.