Account Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee and cultivate client relationships after implementation, ensuring their satisfaction and success.

• Organize quarterly business reviews, follow up on pending requests, and keep track of client requirements.

• Analyze client usage and performance to uncover opportunities for added value, growth, or optimization.

• Work in partnership with support, onboarding, and product teams to deliver seamless customer experiences.

• Deliver client training and guidance to maximize the benefits of the platform.

• Capture, document, and manage product feature requests while updating customers on progress.

• Convert customer needs into roadmap contributions and enhance overall customer satisfaction.

⛳️ Requirements

• 2–5 years of experience in account management, customer success, or a similar client-facing position.

• Background in the transportation industry.

• Knowledge of container transport is highly advantageous.

• Tech-savvy and comfortable working with SaaS products.

• Familiarity with APIs and integrations.

• Proficient in upselling and meeting commercial objectives.

• A natural commercial inclination and enjoyment of presentations or demonstrations.

• Strong interpersonal and communication abilities.

• Excellent problem-solving skills with a proactive, customer-focused mindset.

• Capable of working both independently and collaboratively while handling multiple priorities.

• Willingness to visit clients regularly throughout Ireland.

🏝️ Benefits

• A competitive salary package along with benefits.

• Opportunities for growth within a rapidly scaling tech company.

• Flexible working hours.

• The ability to use your home office as your base.

• Becoming part of a motivated and inclusive team that is transforming the logistics industry.