Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee existing client accounts by fostering and nurturing relationships.

• Deliver outstanding customer service through email and phone communication.

• Act as the intermediary between Clients and the ProviderSoft development team.

• Offer training and onboarding assistance to new Client accounts, including conducting support conference calls as necessary.

• Comprehend Client needs in sufficient detail to outline functional requirements.

• Record system functionality and its application.

• Showcase new features and relay Client feedback effectively.

• Share system update details and other ProviderSoft news with client accounts.

• Perform Client audits and negotiate audit increases with existing accounts.

• Employ internal tools and procedures for screen sharing, recording training content, creating documentation, tracking support, and any other means necessary to assist accounts.

⛳️ Requirements

• Bachelor’s degree is preferred.

• Ability to understand business needs and translate them into functional and efficient support for Clients.

• Self-driven with aspirations to manage accounts independently and effectively.

• Excellent written and verbal communication skills.

• Innovative thinker with a keen attention to detail.

• Strong work ethic and capability to handle multiple roles.

• Open to constructive criticism and actively seeks ways to enhance efficiency.

• Computer literate with experience in various programs, browsers, recording, and screen sharing tools, etc.

• Passion for working with people and the ability to positively influence challenging business negotiations.

🏝️ Benefits

• Health insurance.

• Professional development opportunities.