Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive revenue growth by geographic regions and tier levels, encompassing geographic expansions and tier upgrades.

• Become a product authority and strategic consultant for enterprise accounts.

• Take ownership of renewals and actively address churn through ROI demonstrations, re-engagement strategies, and account optimization.

• Manage the complete customer lifecycle for a portfolio of enterprise accounts, from the sales handoff through onboarding, health monitoring, expansion, retention, and renewal.

• Lead hands-on onboarding and training sessions, often requiring travel to enterprise client locations.

• Collaborate across teams with engineering and product as the internal advocate for customer needs.

• Submit feature requests, address data accuracy issues, and champion account requirements on the product roadmap.

• Develop and enhance onboarding and enablement playbooks, questionnaires, account plans, workflows, and repeatable processes.

⛳️ Requirements

• Over 5 years of experience in enterprise SaaS account management with mid-market or enterprise clients.

• Proven history of growing a book of business and increasing account value.

• Excellent communication skills, including the ability to engage with C-suite stakeholders and convert their needs into internal priorities.

• Proficient with data and dashboards, utilizing analytics to monitor account health and growth.

• Comfortable utilizing AI tools and automation in daily tasks.

• Experience in real estate, construction, or homebuilding SaaS is a plus.

• Must possess authorization to work in the United States without current or future employment visa sponsorship.

• Willingness to travel to client locations for in-person onboarding and training sessions.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage for you; 30% coverage for dependents.

• Competitive salary along with meaningful equity in the early stages.

• Unlimited paid time off (PTO).

• Stipend for hybrid/remote work arrangements.

• In-office perks including snacks, drinks, coffee, a ping-pong table, and more — plus cuddles from Olive, our in-office Doberman!

• Budget allocated for intra-office travel.

• 2–3 annual in-person team meetups.

• Daily engagement with AI-native workflows and tools.

• Founder-led transparency in operations.

• Genuine ownership and impactful contributions from day one.