Account Manager

This is a fully remote position, open to applicants in Connecticut, +6 more states.

📋 Description

• Take full ownership of designated client accounts, serving as the main point of contact.

• Develop and sustain robust, trust-based relationships with clients through effective communication and strategic advice.

• Facilitate client meetings, performance evaluations, and strategic planning sessions.

• Manage client expectations, navigate complex or difficult discussions, and ensure long-term account health.

• Maintain proficiency across various digital media platforms, including paid social, programmatic, search, and display advertising.

• Evaluate and analyze campaign performance data to deliver insightful, strategic recommendations.

• Collaborate closely with internal teams to ensure alignment of execution with client objectives.

• Identify and proactively propose opportunities for organic growth within current accounts.

• Support revenue enhancement by deepening client relationships and expanding partnerships beyond mere maintenance.

• Coordinate timelines, deliverables, and priorities among internal teams.

• Keep precise documentation, notes, and records for each account.

⛳️ Requirements

• 5–7 years of experience in account management, client services, or within digital agency settings.

• Proven capability to build trust, manage expectations, and function as a strategic partner rather than just a liaison.

• Strong understanding of digital advertising channels and performance indicators.

• Demonstrated success in identifying and fostering organic growth within existing accounts.

• Outstanding verbal and written communication skills.

🏝️ Benefits

• Unlimited PTO.

• Medical, Dental, Vision, 401k with a match.

• Eligibility for an annual performance bonus.

• Continuous training opportunities.

• Organized outings and team events (including for remote employees!).