Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Develop and maintain strong relationships with clients, ensuring their satisfaction and fostering long-term loyalty.

• Serve as a trusted consultant, comprehending client requirements and aligning them with our offerings.

• Recognize opportunities for upselling and cross-selling to enhance revenue growth and increase account worth.

• Oversee renewals and contract discussions, facilitating a smooth experience for clients.

• Respond to client inquiries, resolve challenges, and proactively suggest solutions to enhance engagement.

• Keep abreast of industry trends and competitor activities to offer strategic insights to clients.

• Capability to prioritize tasks and effectively manage multiple accounts.

⛳️ Requirements

• Over 5 years of experience in customer-facing software sales, with B2B sales experience across various segments (from SMB to Enterprise and Channel).

• Proven track record of managing complex customer relationships from start to finish and achieving measurable business outcomes.

• Strong business acumen with a history of meeting or surpassing revenue, renewal, and expansion goals.

• Exceptional communication, negotiation, and stakeholder management abilities.

• Possess a growth-oriented mindset; receptive to feedback, quick to adapt, and continually seeking improvement.

• Demonstrated operational excellence in CRM systems (such as Salesforce) and data-driven sales methodologies.

🏝️ Benefits

• Retirement Savings Account SG contribution of 12%.

• 20 days of paid time off.

• Three days of volunteer leave.

• Tuition reimbursement up to $5,250 annually.

• Sick leave provisions.

• Gym membership or equipment reimbursement of up to $900 each year.