Account Manager

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Identify and capitalize on upsell and cross-sell opportunities across various domains, including security and infrastructure products.

• Drive upgrades in membership based on user engagement, complexity, and the realization of value.

• Proactively build and oversee an expansion pipeline rather than solely responding to incoming demand.

• Actively manage account health throughout the onboarding, activation, usage, and renewal phases.

• Minimize churn by detecting risks early and taking action prior to renewal periods.

• Enhance the attachment rates of additional products (SSL, DNS, email, etc.).

• Ensure that new customers achieve operational usage swiftly.

• Eliminate barriers in onboarding, integration, and initial transactions.

• Serve as the structured voice of the customer, avoiding anecdotal evidence.

• Maintain high standards of CRM management and accurate forecasting.

⛳️ Requirements

• Commercial Drive

• Customer Intelligence

• Technical Understanding

• Communication Skills

• Data-Driven Execution

• Ownership and Energy

🏝️ Benefits

• 100% Remote Work

• Flexible Working Hours

• Generous Time Off

• Quarterly and Annual Reviews

• Global Team Culture

• Regular Online Social Activities

• Opportunities for Learning and Growth

• Modern Remote Workplace

• Empowering Tools

• Supportive Environment