Account Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take proactive ownership of a varied portfolio comprising over 100 local businesses, ensuring their success and maintaining a targeted net retention rate.

• Conduct regular performance assessments with clients to showcase the value of the OneLocal suite, evaluate ROI, and align our offerings with their changing business objectives.

• Collaborate within a high-performance ecosystem, working alongside Account Executives, Implementation Specialists, Digital Marketing Experts, and Marketing Strategists to facilitate smooth transitions and expert execution.

• Serve as a proactive problem-solver by identifying potential churn risks or technical challenges early, ensuring that every client achieves their desired results.

• Strive to ensure that clients fully utilize the OneLocal platform, transforming local business owners into long-term advocates for the brand.

⛳️ Requirements

• A minimum of 2 years of experience as a Client Success Manager or Account Manager in a SaaS organization, Marketing Agency, or Tech Startup.

• Experience managing a large volume of clients; previous experience with small and medium businesses (SMBs) is highly beneficial.

• A commitment to prioritizing our customers' best interests and doing whatever is necessary to help them succeed with our solutions.

• Excellent verbal and written communication skills, with the ability to establish strong rapport and cultivate long-term partnerships with clients quickly.

• Ability to thrive in a fast-paced environment, quickly adapt to changing timelines or priorities, and confidently challenge the status quo.

• Exceptional organizational and follow-up skills, along with a high level of professionalism, honesty, and integrity.

• Familiarity with CRM platforms, preferably Salesforce.

🏝️ Benefits

• High Impact: An opportunity to make a significant impact at a growing company dedicated to helping small and medium-sized businesses enhance their digital presence.

• Remote-First: We are devoted to a remote-first/distributed team work environment.

• Culture: Enjoy virtual social events, including coffee chats and happy hours with your colleagues.