Account Manager

📋 Description

• Take ownership of the relationship. Act as the main contact for senior stakeholders. If any aspect of an account is unclear — such as who is responsible for the deck, the narrative direction, or the timeline for renewals — you ensure clarity without waiting for the strategist to address it.

• Take charge of the narrative. Provide the initial draft of the deck, the QBR narrative, the renewal presentation, and the performance story. Strategists will refine your draft, rather than the reverse. Convert SEO and content performance into language suitable for executives that connects to pipeline, ARR, and the business outcomes important to your client.

• Manage renewals comprehensively. You oversee the timeline, preparation, deck creation, narrative development, pricing discussions, and the closing process. Strategists offer supporting evidence; you are responsible for the outcome. Anticipate renewal value, create QBR/EBR decks, synchronize on scope and budget, and handle change orders.

• Promote expansion. Actively seek out qualified expansion opportunities within your robust accounts. Frame, pitch, and ensure execution follows through. When introducing a new service or channel to an account, you manage the execution pathway — coordinating the necessary participants, setting agendas, and linking to outcomes. "Sold" indicates the beginning of the work, not the conclusion.

• Facilitate executive discussions. Present trade-offs, address objections immediately, reframe underwhelming or unclear performance with transparency and a constructive plan, and convert data into compelling narratives that safeguard and enhance accounts.

• Oversee engagement. Organize internal SEO, content, GEO, and outreach teams to guarantee predictable delivery. Perform quality assurance on deliverables, identify risks early, and provide high-level context prior to client presentations. Involve strategists purposefully, rather than reflexively.

• Handle escalations. Serve as the primary contact for client issues. Diagnose problems, propose solutions with trade-offs, involve Executive Sponsors when necessary, and ensure closure with a prevention strategy.

• Think beyond individual accounts. Recognize patterns at one account that may be applicable to others. Share these insights during Pod discussions and within the AM function. Avoid confining ideas to a single engagement.

• Contribute to building the function. Document lessons learned, enhance playbooks (renewal SOP, QBR framework, expansion workflow, sentiment scoring), and help develop the standards that future AMs will utilize. As a small function, your influence will significantly shape its growth.

⛳️ Requirements

• 4-5+ years of experience in account management within SEO, GEO content marketing, digital PR, CRO, or organic growth services — agency experience is essential.

• Proficiency in B2B environments. Experience engaging with B2B clients, along with a solid understanding of B2B business models and pipeline mechanics.

• A proactive mindset. Highly organized, accountable, and driven to advance work. If any ambiguity arises, you clarify it — you do not wait for ownership to be assigned.

• Proven ability to craft narratives. You can effectively convey delivery outcomes to executives (CEOs, CMOs, VPs) and reframe disappointing performance without losing the audience's trust.

• Commercial acumen. You have led renewal and expansion discussions — articulating value, addressing objections, and securing budgets. Comfortable balancing commercial responsibilities while collaborating with delivery specialists on the finer details.

• High expectations for yourself and others. You actively seek and provide candid feedback, and you challenge situations that do not meet standards.

• Adaptability to ambiguity. The AM function at Omniscient is evolving in real-time. You find this exciting rather than disconcerting.

• Risk-aware and solutions-focused. You anticipate challenges, evaluate trade-offs, and propose clear pathways forward.

• Detail-oriented (the passcode is clientgrowth2026).

🏝️ Benefits

• Health insurance — 90% of medical, dental, and vision premiums covered for employees in the US.

• 401k with employer match — 100% match on the first 3% of salary, followed by a 50% match on the next 2%.

• Profit-sharing — Opportunity to participate in a quarterly profit-sharing program after one year of employment.

• Unlimited vacation — We trust you to manage your work and communicate your time-off needs. We recommend a minimum of 14 days off per year.

• Learning and development stipend — $2,000 allocated for professional development after one year of employment.

• Free books program — We will cover the cost of a Kindle and one Kindle book each month.

• Networking stipend — $50 per month to spend on coffee or lunch for professional networking.

• 100% remote flexibility — Work from anywhere you choose.

• Annual team offsites — Previous locations include Boston, Austin, Chicago, San Diego, Playa Grande (Costa Rica), and Belgrade (Serbia).