Account Manager

This is a fully remote position, open to applicants in Alaska, +12 more states.

📋 Description

• Cultivates and upholds a trusted advisor relationship with current customers and stakeholders to improve customer experience and retention.

• Works in collaboration with various internal teams and external vendor partners to deliver exceptional customer service and benefit solutions efficiently and effectively.

• Organizes client meetings to offer advice and facilitate the resolution of outstanding action items and/or provide regular status updates.

• Manages the process for implementing new benefit changes on behalf of clients and guides how these changes should be executed.

• Addresses client inquiries, issues, and concerns promptly, clearly, and accurately.

• Supplies clients with system support and collaboration tools.

• Assists with client renewal activities in collaboration with the Account Executive and Clinical Account Executive.

• Aids clients by performing regular account maintenance tasks such as reporting, member-specific requests, open enrollment support, and other necessary functions.

• This position may require involvement in conference calls, attendance at meetings, or travel outside regular business hours.

• Additional duties as assigned.

⛳️ Requirements

• A bachelor’s degree in business, marketing, hospitality management, or a related field, or equivalent experience is required.

• Familiarity with pharmacy benefits management, insurance, or the healthcare industry.

• A minimum of 3 years of experience in a customer service role.

• Proven ability to demonstrate critical thinking, prioritization, performance under pressure, and relationship building skills.

• Must participate in, adhere to, and support the objectives of the compliance program.

• Ability to consistently interact cooperatively and respectfully with fellow employees.

🏝️ Benefits

• Competitive industry-leading benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program – up to $750!