Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and expand a portfolio of accounts, with your key performance indicator being net revenue retention and growth exceeding 100%.

• Create account strategies with leading customers that emphasize shared success and customer value, incorporating specific revenue goals and growth milestones for each account.

• Proactively seek out expansion opportunities: negotiate multi-year renewals, implement annual price increases, and pinpoint upsell and cross-sell initiatives.

• Develop and implement a systematic pipeline of annual sales and revenue retention objectives, ensuring consistent forecasting accuracy.

• Conduct quarterly value-oriented reviews and discussions with major customers (business reviews, cadence calls), always entering with an agenda focused on growth rather than just maintaining relationships.

• Support leadership in constructing and maintaining forecasts for retention and new revenue.

• Address customer calls and inquiries promptly and courteously, prioritizing customer experience and resolution.

• Collaborate with other departments that impact customer experience to guarantee our clients receive a top-tier and successful engagement with all of Mitratech's solutions.

• Stay informed about industry trends and the competitive landscape of the company.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience.

• At least 2-4 years of sales and/or account management experience, showcasing a proven history of account growth and surpassing retention goals.

• Customer-focused personality with the capability to initiate, develop, and maintain significant business relationships both over the phone and in person.

• Demonstrated ability to identify, cultivate, and finalize upsell and cross-sell opportunities within an existing client base.

• High energy level with the ability to juggle multiple competing priorities, along with strong project management, organizational, problem-solving, and time management skills.

• Ability to work autonomously with minimal supervision as well as collaboratively in a team setting.

• Excellent communication skills that reflect professionalism in all written, verbal, and in-person interactions.

• Enthusiasm for keeping abreast of industry trends and best practices; eager to continuously embrace new challenges.

• Proficient in all MS Office & Google Office applications.

• Willingness to travel up to 10%.

🏝️ Benefits

• Health, Dental & Vision Insurance *

• 401 (k) + Employer Match *

• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off

• STD, LTD & Group Life Insurance

• Paid Parental Leave

• Pet Insurance

• FSA & HSA Options

• Employee Assistance Program

• Remote Work

• Career Advancement & Professional Development Opportunities

• Employee Recognition

• LinkedIn Learning Platform