Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee customer relationships with a strong emphasis on fostering robust connections, retaining existing revenue, and creating new revenue streams.

• Develop account strategies for key customers that prioritize shared success and deliver customer value.

• Build a solid sales pipeline and achieve annual sales and revenue retention objectives.

• Manage a portfolio of renewals while aiming to grow the base portfolio by negotiating multi-year renewals, implementing annual price increases, and identifying expansion opportunities for collaboration with the sales team to finalize deals.

• Support leadership in creating and maintaining forecasts for retention and new revenue.

• Conduct quarterly value-based reviews and discussions with key customers, including business reviews and cadence calls.

• Address customer calls and inquiries promptly and courteously, focusing on enhancing customer experience and resolution.

• Collaborate with other departments that impact customers to ensure they receive a world-class experience with all of Mitratech’s solutions.

• Stay informed about industry developments and the competitive landscape of the company.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience.

• At least 2-4 years of experience in sales and/or account management.

• A customer-oriented personality with the ability to initiate, build, and maintain meaningful business relationships both over the phone and in person.

• High energy with the capability to manage multiple competing priorities, possessing strong project management, organizational, problem-solving, and time management skills.

• Able to work independently with minimal supervision as well as within a team environment.

• Highly effective communication skills that project professionalism in all written, verbal, and in-person interactions.

• A keen interest in staying updated on industry trends and best practices; eager to embrace new challenges.

• Proficiency in all MS Office and Google Office applications.

• Willingness to travel up to 25%.

🏝️ Benefits

• We are a close-knit, globally dispersed team that thrives in an ecosystem that encourages individual excellence and takes pride in a diverse and inclusive work culture centered around great people practices, learning opportunities, and fun!

• Health insurance.

• Opportunities for professional development.