Account Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Act as the primary technical liaison and advocate for designated enterprise clients, ensuring operational excellence and strategic alignment.

• Foster customer growth and adoption by pinpointing and enabling new workloads, integrations, and use cases within the client's ecosystem.

• Proactively oversee a portfolio of assigned clients, monitoring engagement, adoption trends, and expansion opportunities.

• Conduct a comprehensive analysis of customer solutions, identifying technical or process gaps that impede adoption or efficiency, and promote utilization growth through consultative engagement and actionable recommendations.

• Facilitate regular on-site and virtual interactions with customers, including architecture reviews, enablement sessions, and roadmap discussions (travel may be required up to 25%).

• Collaborate with customer DevOps and application teams to effectively map workloads across Kubernetes, OpenStack, and virtualization platforms.

• Direct technical enablement and lifecycle management, ensuring environments are secure, up-to-date, and optimized for performance.

• Work in tandem with Mirantis Product and Engineering teams to integrate customer feedback into the product lifecycle and influence roadmap decisions.

• Create and uphold customer success and adoption plans, with measurable milestones linked to usage growth and business outcomes.

• Engage in Quarterly Business Reviews (QBRs) and strategy sessions, highlighting the technical value provided and proposing initiatives for next-phase adoption.

• Assist with incident management and escalation processes as a trusted technical liaison, ensuring effective communication and resolution outcomes.

⛳️ Requirements

• More than 5 years of experience in a technical, client-facing role (TAM, Solutions Architect, or Consultant).

• Proven track record of enhancing adoption, consumption, or footprint within a portfolio of enterprise clients.

• Extensive hands-on expertise with Kubernetes, OpenStack, and virtualization platforms.

• Strong comprehension of application-layer technologies, such as microservices, APIs, and CI/CD pipelines.

• Familiarity with DevOps tools like Helm, Terraform, GitOps, Jenkins, or ArgoCD.

• Established ability to cultivate and expand relationships with both technical and executive stakeholders.

• Exceptional communication, presentation, and consultative skills—confident in leading workshops and influencing customer direction.

• Willingness to travel up to 25%, including on-site client meetings and strategic sessions across EMEA or globally.

🏝️ Benefits

• Work within a global, collaborative, remote-first culture that values initiative and execution.

• Play a crucial role in shaping the future of cloud and AI modernization.

• Manage high-impact enterprise accounts with immediate growth opportunities.

• Collaborate with exceptionally passionate, talented, and engaging colleagues, assisting Fortune 500 and Global 2000 clients in implementing next-generation cloud technologies.

• Be a part of pioneering, open-source innovation.

• Flourish in the dynamic environment of a young company that values openness, collaboration, risk-taking, and continuous growth.

• Access to professional development and training.

• Opportunities to attend conferences and working groups.

• Customized workstation (macOS, Windows).

• Competitive compensation, performance incentives, and pathways for advancement.