Account Manager

This is a fully remote position, open to applicants in Romania.

📋 Description

• Capturing leads of caregivers interested in Marta's services and converting them into clients by providing consultancy and support.

• Utilizing cutting-edge matching tools to present suitable care cases to clients and assisting them in arranging exchanges or in emergencies.

• Independently managing your own caregiver database and acting as a point of contact for them when they are active on cases.

• Maintaining regular communication with caregivers and conducting satisfaction surveys regarding the cases they are involved in.

• Sharing best practices for conflict resolution with caregivers.

• Collaborating closely with Marta teams across various countries.

• Providing constructive feedback to optimize internal processes and enhance customer experience.

⛳️ Requirements

• Previous experience in account management, sales, or home care case management.

• Enjoy speaking on the phone and possess the ability to persuade caregivers with a friendly personality.

• Have a winner's mindset: eager to learn quickly, drive initiatives forward, and support both local and international teams.

• Fluent in either German (minimum C1) or English.

• Experience with systems like Salesforce, Pipedrive, or HubSpot is an advantage.

🏝️ Benefits

• 21 days of vacation per year.

• Meal vouchers.

• Private health insurance.

• Career and development opportunities with an international team of over 70 employees.