Account Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Serve as the primary consultant based in Japan for a portfolio of global enterprise clients, ensuring that Lyra’s mental health platform integrates smoothly with each organization's unique corporate culture and local HR policies.

• Take ownership of the comprehensive retention strategy for all Japan-based entities within your portfolio. This includes proactively identifying churn risks and presenting data-driven business reviews that showcase localized ROI and clinical effectiveness.

• Act as the dedicated, high-touch contact for Lyra's key strategic account headquarters in Japan, navigating their complex internal hierarchy to guarantee "gold-standard" service delivery across their regional divisions.

• Customize global open enrollment and mental health awareness initiatives to resonate with the Japanese workforce, considering local sensitivities related to stigma, overwork prevention, and workplace harmony.

• Function as the first line of defense for regional crises (e.g., workplace tragedies, natural disasters, or acute mental health emergencies), coordinating swift clinical support that aligns with Japanese cultural norms.

• Represent the "voice of the Japanese market" for Lyra’s product and clinical teams, offering insights on local competitor trends, regulatory changes, and provider network gaps.

• Collaborate with Global Account Managers/Consultants to ensure a cohesive "One-Lyra" experience for multinational clients, providing the local expertise required to execute global contracts within Japan.

⛳️ Requirements

• Over 3 years of experience in account management.

• Experience with large global customers is preferred.

• Background in EAP management or healthcare sales is advantageous.

• Proficiency in both Japanese and English is essential.

• Familiarity with CRM software such as Salesforce for tracking client management and retention is beneficial.

• A background in Clinical Psychology or Counseling is a plus, aiding in the understanding of the service nature.

• Financial management experience of client contracts is required.

🏝️ Benefits

• Health benefits

• Paid Time Off

• Remote work options