This is a fully remote position, open to applicants in Hong Kong.

• Serve as the main consultant for our Global Clients' APAC HR and Benefits leadership.

• Promote program awareness and encourage adoption through localized engagement initiatives.

• Act as the primary contact for high-priority escalations.

• Quickly mobilize Lyra’s clinical and provider networks during critical situations.

• Lead post-incident evaluations with clients.

• Collaborate with Regional/Country Managers to ensure the provider network aligns with cultural nuances.

• Oversee the renewal process for regional contracts while maintaining 100% client retention.

• Identify opportunities for upselling additional Lyra products.

• Minimum of 3 years of experience in account management.

• Experience with large global clients is preferred.

• Familiarity with EAP management or healthcare sales is advantageous.

• Proficiency in English communication is mandatory.

• Familiarity with CRM software like Salesforce for tracking client management and retention is a plus.

• A background in Clinical Psychology or Counseling is beneficial, as it enhances understanding of the service nature.

• Experience in financial management of client contracts is crucial.

• Remote work opportunity in Hong Kong.

• Regional travel to clients’ locations as needed.

• Chance for cultural engagement within APAC markets.

• Join a mission-driven organization that is transforming mental health care.

Account Manager

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