Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will independently oversee and execute the complete customer onboarding process.

• You will adeptly guide customers into and throughout the program while proactively offering pertinent resources.

• You will consistently monitor customer satisfaction (e.g., through surveys, check-ins, or updates from the Strategy Manager) and communicate relevant feedback and insights to the team.

• You will foster and sustain a positive relationship with the customer.

• You will maintain close communication with the Strategy Manager and team members to guarantee an optimal customer experience.

• You will actively coordinate efforts between the Customer Success and Support teams.

⛳️ Requirements

• Proven experience in Customer Success and managing client relationships.

• A strong sense of ownership, reliability, and a structured work approach.

• Proficient use of communication tools for remote collaboration (Slack, Google Meet, Asana, etc.).

• A team-oriented mindset.

• You embody the LLP values and vision — both internally and with customers.

• A willingness to take the initiative and contribute to improvements related to processes or products.

• The resilience and flexibility to navigate challenging situations with confidence.

🏝️ Benefits

• Work from anywhere | We are a global remote team that values freedom and delivers results.

• Individual growth plans | With us you won't just have a job, but a career that challenges you.

• High performance through OKRs & KPIs | You will be evaluated based on clear goals, not merely your presence.

• Unlimited Vacation Policy | Enjoy full freedom as long as you achieve results.

• Exclusive team retreats | We regularly unite the remote team at inspiring locations.

• Top-level workshops & sparring | Gain direct access to founders with a €35M track record.

• Radical team spirit | We celebrate achievements, challenge each other, and grow together.

• Ownership instead of hierarchy | Your ideas are valued more than your title.

• Expert access | Participate in regular sessions with international experts on topics such as business, travel, and living abroad — growth extends beyond work.