Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of educational institutions, trusts, and clients throughout the UK and Ireland.

• Act as the main point of contact for designated accounts.

• Foster relationships with school administrators, IT departments, safeguarding experts, and operational stakeholders. Drive customer renewal discussions and meet retention goals.

• Identify opportunities for cross-selling and upselling within the Lightspeed product lineup.

• Perform regular account evaluations to ensure customer satisfaction and product adoption.

• Monitor account status and proactively manage risks related to customer retention.

• Collaborate with Customer Success, Support, Product, and Sales teams to address customer concerns and enhance outcomes.

• Keep precise customer records, forecasts, opportunities, and activities in Salesforce.

• Stay updated on trends and changes in the UK education sector.

• Convey customer feedback and insights to the Product and Marketing teams.

⛳️ Requirements

• Bachelor's degree (preferred).

• 2+ years of experience in account management, customer success, renewals, or B2B sales.

• Proven experience in managing customer relationships and promoting retention.

• Excellent communication and relationship-building abilities.

• Capability to handle multiple accounts and priorities efficiently.

• Familiarity with CRM systems such as Salesforce.

• Strong organizational skills with a keen eye for detail.

• Comfortable working autonomously in a remote setting.

• Background in SaaS, technology, or EdTech.

• Understanding of UK schools, academies, or multi-academy trusts.

• Experience in managing renewal and growth opportunities.

• Knowledge of safeguarding, digital learning, or educational technology solutions.

🏝️ Benefits

• An abundance of snacks and a private chef providing lunch from Tuesday to Thursday each week.

• A cutting-edge fitness center complete with well-equipped locker rooms.

• Regular onsite access to a physical therapist.

• Casual collaboration areas both indoors and outdoors.

• A pet-friendly office atmosphere.

• Access to a golf simulator, go-carts, shuffleboard, corn hole, and much more fun.