Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take ownership of all designated Commercial accounts and key site-level locations (e.g., regional labs for multinational companies), representing the complete portfolio of LGC Standards across various end-markets (Pharma, Biotech, Environmental, etc.) to cultivate new relationships and sustain existing account connections.

• Discover and secure new business opportunities, either through self-generated prospecting or leads qualified through marketing efforts.

• Collaborate with additional members of the LGC Standards team (e.g., end market sales managers, quoting specialists, etc.) as needed to effectively address customer requirements and ensure the highest standard of customer satisfaction.

• For pertinent sites within specific strategic accounts, the account manager will work alongside the strategic account manager to facilitate planning and customer evaluations.

• Utilize LGC’s sales tools to manage prospects, current accounts, new opportunities, the active sales pipeline, and pertinent sales forecasts promptly and accurately.

• Gain a comprehensive understanding of key LGC products and their applications.

• Meet and exceed the established sales targets for LGC Standards.

• Engage proactively with customers (e.g., via email, phone calls, in-person visits, etc.) to qualify leads, convert prospects, follow up on quotations, and drive new sales; the account manager will ensure CRMs reflect up-to-date customer information accordingly.

• Enhance the visibility of the LGC Standards brand by organizing and participating in exhibitions, seminars, and other events, acting as a company representative during working hours.

⛳️ Requirements

• Bachelor’s degree in chemistry, physics, biochemistry, biology, or a related field.

• Minimum of 5 years of experience selling technical products utilized in research laboratories.

• Prior successful experience in key account management with a focus on central procurement is preferred.

• Capable of reading and interpreting documents such as RFQs, contracts, operating and maintenance instructions, and procedure manuals.

• Experience with customer relationship management platforms, including Sales Force and Desk.

• Proficiency in Microsoft Office products is a plus.

• Exceptional commercial awareness and planning skills.

• Demonstrated success in meeting and surpassing sales targets.

• Fluency in English; proficiency in additional languages is a considerable advantage.

• Willingness to travel up to 50% within the territory: VT, NH, MA, RI, CT, NY, PR.

🏝️ Benefits

• Competitive salary with a robust bonus structure.

• Comprehensive medical, dental, and vision coverage for employees and their dependents.

• FSA/HSA pre-tax savings plans for healthcare, childcare, and elder care expenses.

• Deductible Buffer Insurance and Critical Illness Insurance coverage.

• 401(k) retirement plan with employer matching contributions.

• Company-funded short- and long-term disability, life insurance, and employee assistance programs.

• Flexible work arrangements.

• Pet insurance for your furry companions.

• Enhanced parental leave offering an additional 8 weeks.

• Immediate accrual of paid time off (PTO).

• Monthly Town Hall meetings held onsite/virtually.

• Recognition program acknowledging employees for exceptional performance.

• Company-wide social gatherings.

• Frequent catered lunches and much more!