This is a fully remote position, open to applicants in United States.

• Manage a portfolio of strategic accounts following the sale

• Build robust relationships with customer stakeholders and act as a strategic partner

• Work alongside Technical Account Management to enhance customer adoption, usage, and satisfaction across the platform

• Recognize cross-sell opportunities and collaborate with the sales team to finalize them

• Represent the voice of the customer and impact the product roadmap

• Monitor account health, proactively mitigate risks, and ensure high customer retention

• Collaborate internally on the creation and delivery of Quarterly Business Reviews (QBRs)

• Team up with Implementation and Support teams to ensure customer success throughout their journey

• Over 7 years of experience in account management or customer success within a B2B SaaS environment

• Proven experience working with enterprise accounts and engaging with senior stakeholders

• Strong skills in problem-solving and relationship management

• Knowledge of AI, contact center technology, or CX tools is highly advantageous

• A strategic thinker with a customer-centric approach

• Exceptional communication and collaboration abilities

• Demonstrated success in achieving and surpassing individual quotas related to customer retention and growth

• Eager and dedicated to ongoing business exploration to assist customers in maximizing their investment in Level AI

• Enthusiastic about contributing to the development of Level AI's post-sales customer experience

• Competitive salary

• Equity options

• Comprehensive benefits package

• Flexible work arrangement – remote-first with in-office opportunities

• Innovative product offerings

• A supportive team with strong leadership

• A culture that promotes ownership

Account Manager

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