Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a client portfolio, tracking their journey and ensuring a holistic experience with our product and its features.

• Facilitate training sessions and meetings, fostering a trustworthy relationship with clients throughout their engagement.

• Offer solutions that correspond with their goals through a consultative approach, while identifying opportunities for upselling and cross-selling.

• Mitigate churn by implementing proactive retention and loyalty strategies.

• Assess client performance, analyze data, and suggest enhancements to ensure tangible outcomes.

⛳️ Requirements

• Proven experience in account management and client relationship roles within fast-paced environments.

• A genuine interest in technical products, coupled with a readiness to learn in a technology-driven setting.

• Passion for AI concepts and trends, along with a dedication to staying informed on the subject.

• Proficiency in documenting and systematically organizing client data within our systems.

• Ability to capture insights and interpret platform usage and performance metrics, transforming them into actionable recommendations.

• Excellent written and verbal communication skills, with the ability to tailor language for diverse audiences and demonstrate strong persuasive capabilities with clients and stakeholders.

• Capability to train and engage clients with varying degrees of technical knowledge.

• Skill in addressing client challenges and proposing specialized, effective solutions.

🏝️ Benefits

• 💳 Caju Card, providing greater flexibility for utilizing your benefits.

• 🏋🏿‍♀️ Wellhub, extendable to legal dependents.

• 🧑‍⚕️ Health plan and dental plan at no extra cost to you.

• 🤍 SulAmérica life insurance, offering security for you and your family.

• 🎯 Variable compensation, with results paid monthly.

• 💵 Performance-based bonuses.