Account Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Work concurrently with clients from a wide range of industries.

• Serve as the main point of contact for designated clients, ensuring their satisfaction and fostering strong collaboration.

• Oversee annotation teams to ensure seamless execution and timely delivery of projects.

• Monitor team adherence to discipline and promote a positive corporate culture within the team.

• Track key performance metrics to assess the success of client requests and the team, identifying opportunities for improvement and automation.

• Proactively address and resolve any concerns or issues raised by clients and annotators.

• Provide training for annotation teams and supervisors.

⛳️ Requirements

• Proficient in both Ukrainian and English (minimum C1 level for spoken and written communication).

• 1-2 years of experience in the tech service industry, preferably in customer success or account management.

• Capability to manage multiple accounts while effectively prioritizing tasks.

• Outstanding communication and interpersonal skills, with a talent for building and maintaining strong client relationships.

• Strong leadership abilities with a proven track record of effectively managing and motivating a team.

• Excellent negotiation and conflict resolution skills to achieve mutually beneficial outcomes for clients and the company.

• Mature and responsible professional attitude.

• Innovative mindset with the ability to adapt flexibly.

🏝️ Benefits

• Competitive monthly salary in USD.

• Standard business hours.

• Fully remote work opportunity.

• Supportive environment for personal development.

• Diverse international workplace.

• Strong team connectivity.

• Paid intensive training and trial period.

• Responsive management focused on your growth and long-term cooperation.