Account Manager

This is a fully remote position, open to applicants in Romania.

📋 Description

• Establish and nurture strong, effective relationships with both clients and team members.

• Collaborate concurrently with clients across various industries.

• Serve as the primary liaison for designated clients.

• Ensure high levels of client satisfaction and foster robust collaboration.

• Oversee annotation teams to ensure seamless execution and timely project completion.

• Monitor team discipline and promote a positive corporate culture.

• Track essential metrics related to client requests and team performance.

• Identify opportunities for improvement and automation.

• Mediate and address any concerns or issues arising between clients and annotators.

• Provide training for annotation teams and their supervisors.

⛳️ Requirements

• Proficient in both Ukrainian and English, with at least C1 level in spoken and written communication for both languages.

• 1–2 years of experience in the technology service sector, preferably in customer success or account management.

• Capability to manage multiple accounts while effectively prioritizing tasks.

• Outstanding communication and interpersonal skills.

• Strong ability to establish and maintain solid client relationships.

• Proven leadership qualities and adeptness in managing and motivating a team.

• Excellent negotiation and conflict resolution abilities.

• Mature and responsible demeanor.

• Innovative mindset and adaptability.

• Previous experience as a Team Lead or Supervisor in IT outsourcing firms is advantageous.

• Familiarity with AI, data labeling, or machine learning projects is a bonus.

• A keen desire to grow in the field of AI and annotation services is a plus.

🏝️ Benefits

• Competitive monthly salary in USD.

• Standard business hours.

• Fully remote work opportunity.

• Supportive environment for self-development.

• Inclusive international workplace.

• Strong team connectivity.

• Paid comprehensive training and trial period.

• Responsive management committed to your growth and long-term collaboration.

• Equal opportunity employer.