Account Manager

This is a fully remote position, open to applicants in Sweden.

📋 Description

• You will manage a global portfolio of schools, enjoying significant autonomy to define the approach to high-volume account management at scale.

• The integration of AI and automation is a core aspect of this role, allowing you to make a noticeable impact that extends beyond your immediate responsibilities.

• Travel opportunities will take you around the globe, fostering direct connections with customers beyond just emails and phone calls.

• Manage a portfolio of 150-300 school accounts within the €2-6K segment, conducting proactive check-ins and responding to customer health indicators to enhance retention.

• Identify and establish AI and automation workflows to minimize manual tasks in account management processes, while sharing best practices with the broader team.

• Operate within our developing AI-native CRM system to proactively identify risks, log interactions ahead of renewal periods, and prioritize accounts based on risk, utilizing portfolio data and health signals.

• Collaborate with the Customer Success and Customer Engagement teams to ensure account managers maintain relationships with school leadership, while providing ground-level teachers with dedicated resources.

⛳️ Requirements

• Previous experience in a SaaS account management or customer success position, showcasing a clear understanding of effective renewal and retention strategies in practice.

• A proactive and ownership-driven mindset, capable of thriving in uncertain environments and effectively navigating evolving systems.

• A genuine interest in AI tools and automation, demonstrated by independently exploring or utilizing these technologies.

• Ability to work in a data-informed manner, interpreting CRM signals, drawing insights from portfolio data, and making prioritization decisions based on risk factors.

🏝️ Benefits

• Work remotely from anywhere in Sweden.

• ITP Pension Plan through Nordnet.

• Annual budget of 5,000 SEK allocated for health-related services.

• Enjoy 30 days of paid vacation each year.

• Full salary sick leave starting from day one.