Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and enhance relationships within the current client portfolio

• Drive growth opportunities and facilitate contract renewals

• Reduce client attrition by ensuring clients derive value from the platform

• Actively engage clients to uncover risks and resolve concerns

• Balance revenue enhancement with client satisfaction through proactive outreach and problem-solving

• Conduct outbound calls and initiatives to create additional sales opportunities

• Collaborate with the sales team on larger or strategic initiatives

• Review, assess, and manage service contract renewals

• Keep precise records in the CRM system

• Assist with billing coordination as required and ensure effective account lifecycle management

• Work closely with support and operations teams to enhance client outcomes

⛳️ Requirements

• Bachelor’s degree in business, marketing, or a related discipline

• 1 to 5 years of experience in account management, sales, or client-facing roles

• Strong grasp of sales principles and customer lifecycle management

• Outstanding communication, listening, and negotiation abilities

• Highly organized with the capability to manage multiple priorities concurrently

• Proficient with CRM systems and Microsoft Office applications

• Ability to make prompt decisions and take responsibility for results

• Experience utilizing AI tools for research, communication, and sales preparation

• Capability to leverage AI for drafting outreach, summarizing client data, and enhancing efficiency

• Strong judgment to assess AI-generated outputs prior to client engagement.

• Experience selling software solutions, especially ERP systems (Nice to Have)

• Familiarity with service-oriented industries such as HVAC, plumbing, or construction (Nice to Have)

• Background in account expansion, renewals, or inside sales (Nice to Have)

• Experience in a recurring revenue or SaaS environment (Nice to Have)

🏝️ Benefits

• Collaborative, fast-paced work environment

• High-quality support

• Opportunity for advancement into senior or strategic positions