Account Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee and expand a portfolio of B2B wholesale accounts.

• Act as the main point of contact for assigned clients.

• Cultivate strong relationships with customers and identify growth opportunities.

• Maintain consistent communication with clients regarding products, programs, inventory, and promotions.

• Ensure that customer needs are met promptly and professionally.

• Provide outstanding customer service and support.

• Address customer issues and coordinate solutions with internal teams.

• Assist and follow up on incoming sales leads.

• Identify and pursue new business opportunities within target markets.

• Conduct outreach to potential customers via phone, email, networking, referrals, and industry events.

• Represent Recover Brands and Headsweats at trade shows, conferences, and industry events.

• Support consumer-facing events and brand activations.

• Collaborate closely with the marketing team on B2B marketing strategies.

• Communicate customer needs and feedback to internal stakeholders.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.

• 1–2 years of experience in sales, account management, customer service, or a related field.

• Experience in building customer relationships and supporting business development initiatives is advantageous.

• Proficient in Microsoft Office, including Excel, PowerPoint, and Outlook.

• Ability to manage customer information, sales activities, and account documentation accurately and efficiently.

• Strong verbal and written communication skills along with interpersonal abilities.

• Excellent organizational capabilities with a keen attention to detail and follow-through.

• Capacity to handle multiple priorities and meet deadlines in a fast-paced environment.

• Self-motivated and capable of working independently with minimal supervision.

• A collaborative team player with a professional, customer-oriented approach.

• Ability to establish and maintain strong customer relationships while identifying growth prospects.

• Prolonged periods of sitting and working on a computer.

• Willingness to travel to customer locations, trade shows, and industry events as necessary.

🏝️ Benefits

• Competitive Pay – We believe in rewarding success and showing our employees just how valued they are in various ways, including compensation.

• Health and Wellness – Our comprehensive health and wellness programs and offerings are anything but basic.

• Time away from work – We understand the need for time off to spend with family, pursue hobbies, focus on health, or simply recharge.

• Growth and Development – We continuously seek to provide opportunities and support for personal and professional growth.

• Financial planning and wellbeing – Regardless of our employees' financial goals, we want to assist them in achieving them. We offer access to benefits, programs, and education to help protect income, cover expenses, and invest in the future, including a generous 401(k) match!

• Extras, discounts, and perks – Generous discounts to our company and affiliated companies are just one of the exciting extras we provide!