Account Manager

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Manage and enhance a portfolio of current clients utilizing our full range of products.

• Cultivate customer relationships, increase product utilization, drive renewals, and pinpoint opportunities for delivering added value.

• Collaborate closely with Customer Success to optimize customer results, minimize churn risk, and facilitate long-term account development.

• Generate upsell opportunities through license expansions, additional modules, feature engagement, and service improvements.

• Recognize and pursue cross-sell opportunities by presenting complementary products and solutions.

• Create and uphold strategic account plans that align INNERGY solutions with customer priorities.

• Grasp customer business objectives, operational hurdles, and avenues for growth.

⛳️ Requirements

• Over 3 years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM sectors.

• Strong business insight, capable of understanding and aligning with a customer’s strategic objectives by utilizing financial reports and market insights.

• Demonstrated success in meeting and surpassing quotas through upselling and cross-selling efforts.

• Experience in contract negotiations, renewals, and managing license models.

• Excellent collaboration and communication skills to work effectively with sales, support, product, and success teams.

• Ability to discuss technical workflows and solutions with customer stakeholders in operations or production.

• Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).

• A strong understanding of the manufacturing, woodworking, or millwork industries is advantageous.

🏝️ Benefits

• Accessibility & Work Environment

• Reasonable workplace adjustments for individuals with disabilities

• Support for employee wellbeing, flexibility, and a safe working environment