Account Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Reach out to clients who have missed payments or have non-sufficient funds to secure payment.

• Clarify the implications of halted payments.

• Manage distressed or high-risk clients by actively listening and diffusing tension.

• Conduct follow-ups via phone calls, voicemails, and emails.

• Review CRM notes to gain insights into each client’s circumstances.

• Utilize provided scripts while maintaining a natural and confident tone.

• Collaborate with internal teams when clients voice concerns.

⛳️ Requirements

• Prior sales experience is advantageous.

• Background in handling challenging clients is beneficial, though not mandatory.

🏝️ Benefits

• Complete flexibility to work from home.

• Established salary growth structure.