Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage a portfolio of over 20 active client accounts throughout the US, focusing on startups, founder-led enterprises, and growth-stage organizations.

• Conduct monthly client meetings: establishing the agenda, leading the discussions, documenting action items, identifying future requirements, and ensuring follow-up.

• Monitor account health: proactively track engagement levels, detecting risk signals before they escalate to churn.

• Drive expansion: identify when a client is poised for growth and initiate relevant discussions.

• Collaborate with the recruiting team on ongoing placements — serve as the primary point of accountability for the client.

• Maintain data integrity: ensure account information, notes, and next steps are accurate and current at all times.

• Escalate issues: discern when to involve leadership in a situation, and escalate clearly and promptly, while also taking full ownership of your accounts to make optimal decisions for both the client and Hireframe.

⛳️ Requirements

• Minimum of 4 years of experience in account management, client success, or any client-facing role with comprehensive responsibility for client relationships.

• Proven experience in a startup or high-growth setting, able to thrive alongside founders, lean teams, and rapidly changing processes.

• Excellent command of English, both written and spoken, with the confidence to communicate effectively with clients based in the US.

• Ability to work during US business hours and align schedules with client requirements.

• Highly coachable and growth-focused, with a readiness to ask questions, absorb feedback, and swiftly implement improvements.

• Strong goal-oriented mindset, capable of tracking performance, taking responsibility for retention and expansion metrics, and being accountable for outcomes.

• Demonstrated proactive communication abilities, consistently providing updates and addressing concerns before they arise.

• Outstanding organizational and time management skills, able to manage a substantial client volume in a fast-paced setting without compromising quality or attention to detail.

• Nice to have: Experience in staffing, recruiting, HR, or professional services.

• Nice to have: Previous exposure to US startup culture and expectations.

• Nice to have: Experience managing or coordinating with offshore teams.

🏝️ Benefits

• Flexibility for permanent remote work.

• Paid Time Off.

• Health Maintenance Organization (HMO) coverage.

• Annual performance bonuses.

• Dedicated coaches provide an additional support channel and skill development opportunities.

• Opportunities for professional advancement.