Account Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Manage a portfolio of over 20 active client accounts throughout the US, focusing mainly on startups, founder-led enterprises, and growth-stage companies.

• Conduct monthly client syncs, which involve setting the agenda, leading the calls, documenting action items, uncovering future requirements, and ensuring follow-up.

• Monitor account health by proactively tracking engagement levels and identifying risk signals before they lead to churn.

• Identify opportunities for account expansion by recognizing when a client is ready to grow and initiating relevant discussions.

• Collaborate with the recruiting team regarding active placements, serving as the client’s primary point of accountability.

• Maintain data hygiene by ensuring that account data, notes, and next steps are always accurate and current.

• Determine when to escalate issues to leadership, ensuring clear and timely communication while also taking full ownership of your accounts and making judicious decisions that benefit both the client and Hireframe.

⛳️ Requirements

• A minimum of 4 years of experience in account management, client success, or a client-facing role that entails end-to-end ownership of client relationships.

• Proven experience in a startup or high-growth environment, with the capacity to thrive alongside founders, small teams, and rapidly changing processes.

• Exceptional English communication skills, both written and verbal, with the confidence to engage effectively with US-based clients.

• Availability to work during US business hours and align your schedule with client demands.

• Highly coachable and focused on growth, eager to ask questions, receive feedback, and implement improvements swiftly.

• Strong goal-oriented mentality, capable of tracking performance, taking charge of retention and expansion metrics, and remaining accountable for outcomes.

• Proven proactive communication skills, consistently providing updates and addressing issues without being prompted.

• Outstanding organizational and time-management abilities, adept at managing a high volume of clients in a fast-paced environment without compromising quality or attention to detail.

• **Nice to have:**

• Experience in staffing, recruiting, HR, or professional services.

• Previous exposure to US-based startup culture and expectations.

• Experience in managing or collaborating with offshore teams.

🏝️ Benefits

• Flexibility for permanent remote work.

• Paid Time Off.

• Health Maintenance Organization (HMO) coverage.

• Annual performance bonuses.

• Access to dedicated coaches for additional support and skill enhancement.

• Opportunities for professional advancement.