Account Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Facilitate and lead the onboarding process for new customers.

• Serve as the main point of contact for designated customers.

• Cultivate strong relationships within each customer's organization.

• Provide guidance on best practices and opportunities for continuous improvement.

• Inform customers about new features, enhancements, and pertinent updates.

• Collaborate with internal teams to ensure a seamless onboarding experience.

• Maintain a structured success plan post-implementation.

• Take ownership of customer health, readiness for renewal, and identification of churn risks.

• Recognize expansion opportunities and assist customers in developing business cases.

• Address challenging customer situations with a high level of professionalism.

• Collaborate with Marketing to create case studies and customer success narratives.

⛳️ Requirements

• Over 4 years of experience in managing customer accounts within a B2B SaaS context.

• Preferred experience in retail, particularly in store operations or headquarters settings.

• Outstanding communication, presentation, listening, and writing abilities.

• Bilingual proficiency in Italian/English is preferred; Spanish, French, or German is an advantage.

• Excellent relationship-building and collaborative skills.

• Strong analytical capabilities, with experience in utilizing customer data and reporting.

• Proficient project management and organizational skills.

• Experience in supporting customer onboarding and knowledge of implementation processes.

• Willingness to travel as needed.

• Preferred fluency in AI concepts.

🏝️ Benefits

• Stock Options.

• Time off: flexible time-off policy.

• Comprehensive medical, dental, and vision coverage.

• Annual company retreats in exciting locations.

• Paid volunteer day each quarter.

• Unlimited access to ongoing learning opportunities through Udemy Business.