Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• The Account Manager (AM) will oversee the coordination and management of plan implementation for new clients, in addition to addressing account issues for existing clients.

• Facilitate the implementation of new groups and provide comprehensive servicing for account matters concerning existing clients and brokers.

• Lead benefit meetings, create educational materials, and resolve claims and service issues.

• Liaise with internal staff regarding any modifications to plan designs, renewal updates, or other pertinent information to ensure seamless operations for each client.

• Generate all materials required for employees and employers.

• Compile reports as requested by employers and brokers.

• Support clients and brokers in analyzing reports.

• Inform and assist clients and brokers with compliance and reporting obligations concerning benefit plans and federal mandates.

⛳️ Requirements

• Bachelor's Degree or equivalent experience.

• Three to five years of experience in client services, ideally within the healthcare sector.

• Strong communication skills across all organizational levels.

• Demonstrated ability to prioritize, manage multiple tasks, and meet deadlines.

• Detail-oriented, analytical, and proactive with effective follow-through.

• Capable of working independently as well as part of a team.

• Comprehends system interactions and upholds confidentiality.

• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

🏝️ Benefits

• Medical, Dental, Vision, and Prescription Drug Coverage.

• Fitness Reimbursement Benefit.

• Employee Assistance Program.

• Flexible Spending Account & Health Savings Account.

• 401(k) Plan with Quarterly Bonuses.

• Generous Paid-Time Off and Opportunities for Volunteering.

• Educational Assistance and Professional Development Opportunities.