Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Driving Net Revenue Retention (NRR) by proactively identifying and securing opportunities for expansion, while collaborating with your team to carry out successful contract renewals with our strategic accounts.

• Leading commercial dialogues, including contract negotiations and comprehensive discussions regarding billing and pricing structures with C-level and executive stakeholders.

• Developing relationships with key business and technical leaders, acting as a trusted advisor throughout the entire customer lifecycle.

• Advocating for the customer by working with internal teams (Product, Development, Marketing) to ensure alignment and gathering product feedback to enhance the Beefree SDK.

• Demonstrating an understanding of the Beefree SDK to align its capabilities with customer workflows and integrated applications to maximize value realization.

⛳️ Requirements

• 2-3 years of experience in a technical capacity such as solutions engineer, technical consultant, or technical account manager.

• Proven experience in negotiating commercial contracts and discussing billing matters with C-level executives.

• Ability to communicate complex ideas effectively to both technical and non-technical audiences.

• Conversational knowledge of web technologies like HTML/CSS/JS, API, and SDK.

• Established ability to foster strong relationships with customers and comprehend their technical requirements.

• Experience in providing technical support and resolving issues promptly.

• Capability to build a web app, or prior experience with email builders or similar software, is a plus.

🏝️ Benefits

• Your choice of equipment: We’ll provide you with a laptop (your choice of PC or Mac), along with a monitor and accessories.

• Remote flexibility: This is a fully remote U.S.-based position. We believe in people and recognize that their potential can be unlocked regardless of their work location. Our Way of Working (WoW) allows flexibility to work from the office, home, or other locations for limited periods.

• Recharge: We encourage taking at least three weeks of vacation each year to relax and recharge.

• European retreats: Join our vibrant team, spread across the USA, Canada, Italy, Bulgaria, and Denmark. We all operate with a scale-up mindset aiming to become market leaders. Our 2025 annual retreat is planned in beautiful Southern Spain.

• Professional development: Take advantage of numerous opportunities for professional growth through daily interactions with industry-leading products and access to a wide range of training resources and events.

• Home office setup & Internet stipend: Kickstart your home office with $350 to ensure you have everything you need, plus a $100/month stipend to assist with your Internet expenses.

• Health benefits: We offer comprehensive health benefits to support the well-being of you and your family.

• 401(k) plan: Prepare for the future with our 401(k) retirement plan, which includes a 3% company contribution upon enrollment in the plan.