Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance a portfolio with a strong focus on ARR growth.

• Collaborate with various internal teams such as Product, CS Ops, Support, and Implementation to address challenges and implement improvements.

• Foster customer retention, promote adoption, and ensure long-term account well-being.

• Manage complex sales processes involving multiple stakeholders across clinical, operational, and RCM/billing sectors.

• Promote new products, modules, and features that align with customer requirements and desired outcomes.

• Handle expansion opportunities throughout the complete sales process and achieve or surpass growth objectives.

• Assume ownership of Net Revenue Retention (NRR) and expansion quotas.

• Manage renewals comprehensively, including contract negotiations and pricing discussions.

• Create account strategies that align with customer aspirations and Eleos growth goals.

⛳️ Requirements

• A minimum of 5 years of experience in Account Management, Sales, or Customer Growth within a SaaS context.

• Demonstrated success in increasing revenue from an existing customer base.

• Strong skills in consultative selling and discovery.

• Capability to manage a sales pipeline and accurately project expansion revenue.

• Experience in managing accounts through channel partnerships, group purchasing agreements, or similar multi-party commercial arrangements.

• Exceptional communication, presentation, and relationship-building abilities.

• Comfort in a fast-paced work environment.

• Proficient in using CRM tools (SFDC, Gong, etc.) for managing accounts, pipelines, and forecasting.

• Comfort in analyzing usage data and outcomes to guide expansion and retention strategies.

🏝️ Benefits

• A product that makes a positive difference in people's lives every single day.

• A team of incredible individuals with a shared vision and relentless determination to achieve it.

• Comprehensive and generous health benefits.

• Significant equity and a 401(k) plan with a 4% match.

• Flexible PTO along with additional mental health days that can be taken at any time when needed.

• Fully remote working environment.

• An opportunity to contribute, grow, and play a crucial role in shaping how technology enhances the efficacy of therapy.