Account Manager

📋 Description

• Identify avenues for growth and enhancement of standard accounts, motivating retailers to implement changes that boost their performance and revenue.

• Ensure retailers provide high-quality products and adhere to the selling terms and conditions on Fruugo.

• Minimize attrition rates of standard accounts by collaborating with other departments to maintain a low removal rate.

• Pinpoint retailers with elevated cancellation rates and collaborate with them to address underlying issues.

• Maintain Fruugo CRM records for Standard Accounts in Monday.com, ensuring proper contact management for all other retailer accounts.

• Conduct account evaluations for newly launched retailers and serve as the primary point of contact for these retailers thereafter.

• Address incoming retailer inquiries for standard accounts and manage any issues related to standard accounts that are escalated from other departments.

⛳️ Requirements

• Strong business acumen or experience in B2B and/or Account Management roles.

• Outstanding communication skills, with the ability to adapt messaging to a diverse array of stakeholders.

• Highly driven, capable of working under pressure and managing multiple projects and communication channels simultaneously.

• Proven analytical and organizational abilities.

• Capacity to manage intricate client relationships and cultivate strong working partnerships with clients.

🏝️ Benefits

• Work hours are set at 35 hours per week, including one early finish at 2 PM!

• Enjoy 33 days of holiday, inclusive of bank holidays, which increases with length of service.

• Opportunity to work abroad for up to 3 months each year!

• Receive support for Learning and Development initiatives aimed at career progression.

• Optional holiday purchase scheme allowing for up to 5 additional days.

• Participate in bi-annual company gatherings.

• Company pension plan.

• Employee discount program.

• Employee Referral Programme.

• Access to the Employee Assistance Programme, providing wellness benefits for employees and their immediate family.