Account Manager

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Oversee a portfolio of 20-40 accounts throughout the customer lifecycle.

• Expect this portfolio to encompass several key accounts, those with growth potential, and accounts requiring intricate Deal Strategies.

• Enhance customer value by guiding institutions toward complete platform adoption.

• Convert data-driven insights into actionable strategies and engaging presentations.

• Establish and nurture strong, collaborative relationships with key stakeholders.

• Track customer adoption rates and work closely with Project Leads and Key Decision Makers.

• Organize and coordinate dynamic professional development workshops and seminars.

• Convey event objectives and requirements to Curriculum Success Managers.

• Actively monitor contract health scores and execute targeted interventions.

• Function as a subject matter expert on all client platform features and updates.

• Maintain a comprehensive understanding of our client’s AI-driven functionalities.

• Identify and develop repeatable solutions for recurring issues.

• Travel domestically up to 40% to engage with key decision-makers.

⛳️ Requirements

• A minimum of 5 years of experience in Account Management within the education technology sector.

• Proven ability to multi-thread and cultivate relationships with executive-level stakeholders.

• Demonstrated success in managing and expanding complex enterprise accounts.

• Established track record of achieving or surpassing revenue retention and expansion targets.

• Previous experience as an educator is advantageous.

• Experience collaborating with a Customer Success Manager and working cross-functionally with Sales, Product, Support, and Marketing teams.

• Strong comprehension of the Higher Education landscape.

• Willingness to travel as needed (up to 30% of the time).

🏝️ Benefits

• 12 weeks of paid leave for welcoming new children.

• Various Health and Welfare Benefit Options (Medical, Dental, Vision).

• 401k plan (with employer matching).

• Flexible and Remote Work Opportunities.

• Unlimited Paid Time Off (PTO).

• Employer Assistance Program (EAP).

• Subscriptions to Calm and DoorDash.