Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Advocate for client needs throughout the organization and align their objectives with company goals

• Manage client escalations and swiftly resolve issues

• Provide customized solutions and collaborate with senior leadership on strategies focused on client satisfaction

• Collaborate with sales, marketing, product, and service teams to ensure a seamless experience for clients

• Take ownership of client concerns, address complex challenges, and implement proactive risk management solutions

• Establish and nurture relationships with high-value clients

• Present results through reports and client meetings

• Enhance client engagement and meet retention targets

• Recognize upsell and cross-sell opportunities that align with client requirements and business objectives

• Facilitate discussions regarding premium services and pricing improvements

• Maintain pricing models that are relevant, competitive, and focused on client needs

• Provide insights and feedback to enhance service offerings and team effectiveness

• Assist clients during onboarding, discovery, documentation, and funding processes

• Ensure that accounts are properly funded

• Travel up to 10%

⛳️ Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field is preferred; equivalent work experience may be considered

• A minimum of 5–10 years of experience in account management, customer success, or a comparable client-facing position

• Proven track record in leading teams and managing client portfolios

• Demonstrated leadership and team management skills

• Outstanding communication, negotiation, and interpersonal abilities

• Strong analytical and problem-solving skills

• Results-driven mindset

• Capability to develop and execute client-focused initiatives

• Proficiency in CRM platforms such as Salesforce or HubSpot

• Ability to manage client data, monitor sales pipelines, and support account activities

• Willingness to travel up to 10%

• Ability to talk or hear and manipulate objects, tools, or controls using hands or fingers

• Capacity to occasionally stand, walk, sit, reach, and lift or move up to 15 pounds

• Close vision, distance vision, and ability to adjust focus

🏝️ Benefits

• Referral incentives

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions

• Commitment to equal opportunity employment