Account Manager

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Oversee a portfolio of accounts, managing the post-sale lifecycle, which includes QBRs, renewals, and expansions.

• Establish and nurture multi-threaded relationships with economic buyers, executives, and champions within each account.

• Proactively seek upsell and cross-sell opportunities, ensuring net revenue retention exceeds 120%.

• Collaborate with Customer Success Managers to guarantee product adoption, time-to-value, and health scores remain on track, achieving gross revenue retention above 93%.

• Conduct executive business reviews and convert platform data into business-relevant insights for C-suite stakeholders.

• Accurately predict renewal and expansion revenue in Salesforce on a monthly and quarterly basis.

• Act as the internal voice of the customer by highlighting product feedback, risks, and opportunities to Product and Leadership.

• Navigate intricate contract negotiations and procurement processes with legal and finance stakeholders.

⛳️ Requirements

• Minimum of 6 years in Account Management, Sales, or a quota-carrying position in B2B SaaS.

• Proven history of achieving or surpassing GRR, NRR, upsell, and renewal goals for enterprise accounts ($100K+ ACV).

• Strong executive presence, comfortable engaging with VP and C-level stakeholders in strategic discussions.

• Experience managing complex, multi-stakeholder accounts with extended sales cycles.

• Exceptional written and verbal communication skills, with the ability to foster trusted advisor relationships.

• Strong commercial acumen, capable of constructing ROI narratives and business cases for expansion.

• Experience with SaaS platforms, preferably within the Salesforce ecosystem.

• Solid understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• Generous paid time off and holiday schedule.