This is a fully remote position, open to applicants in North America.

• Manage a portfolio of smaller Enterprise accounts from start to finish, serving as the sole commercial owner for each client.

• Take responsibility for renewal outcomes, timelines, and ensuring commercial integrity across your accounts.

• Guarantee that renewals are strategically planned, accurately forecasted, and executed punctually without any reactive extensions or lapses.

• Maintain a continuous 12-month renewal forecast for your assigned accounts.

• Lead renewal preparations, pricing discussions (within established parameters), and contract management.

• Track account health indicators such as engagement, usage, responsiveness, and overall sentiment.

• Proactively recognize churn risks and collaborate with Customer Success to address them promptly.

• Serve as the primary liaison for your assigned accounts.

• Proven experience in Account Management, Customer Success, Client Services, or a comparable client-facing position.

• Ability to take ownership of outcomes, timelines, and ensure consistent follow-through.

• Effective communicator with both clients and internal stakeholders.

• Commercially curious and eager to advance into a senior commercial role.

• Highly organized, accountable, and proactive in approach.

• Health insurance

• Flexible work arrangements

• Professional development opportunities

Account Manager

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